In the water utility performance reports and business plan, the following key utility performance indicators should be calculated for the previous period and estimate it for the upcoming 3-5 years, including all their units of measure:

1. Non-revenue water (%): With possible percentage of consumer metering (%)
2. Average collection period (days): Also including percentage of collection (%)
3. Staff productivity (# 4/ ‘000, water and wastewater together) “#” denotes a numerical value, a number
4. Operating cost coverage ratio (%)
5. Affordability of services – Total income per user served as proportion of Gross National Income per capita (%): Alternatively share of a monthly household bill in average income (%)

For more information please check the Report, section Key utility performance indicators and their target values page 36.